TERMS OF SALES

Effective as of 15/02/2023

I. Reservation and deposit

The tenant must return the signed rental contract to us within 72 hours, together with a deposit equal to 30% of the stay (depending on the type of reservation). We cannot accept reservations from persons under 18 years of age. The signature of the contract implies the knowledge and acceptance of the booking terms and conditions. Payments must always be made by bank transfer to the bank account indicated, with all bank charges being borne by the debtor. In view of the time required to transmit a bank order and in order to be able to maintain the reservation option until the funds are received in the account, the hirer will be asked to send us a copy of the bank order and the rental contract by e-mail within 72 hours.

II. Rates

No dispute concerning the price of the stay can be taken into account after the signature of the contract. It is up to the tenant to assess before signing whether the price is appropriate.

The prices shown in our advertisements are inclusive of all taxes, excluding tourist taxes and additional costs.

Additional costs must be paid to the owner at the end of the stay.

III. Tourist tax

The tourist tax is not included in the price of the stay. It is due for the entire duration of the rental contract during which the tenants have access to the accommodation and at the rate of 1.1 € / adult / night, minors are exempt. No reduction can be applied to this fee. This payment can be sent to the owner with the balance, or paid on the day of arrival.

IV. Balance

The balance must be sent to the owner 7 days before the date of arrival (depending on the type of booking). We will not accept payment of the balance on arrival. If this deadline is not respected, the rental may be cancelled without notice. For last minute bookings, the balance must be sent with the signed contract.

V. Cancellation and modification of the stay

The tenant may cancel the rental at any time. However, we would like to draw your attention to the consequences of cancellation. A fee will be charged depending on the date of cancellation. The following scale is applicable:

Cancellation more than 30 days before the start of the rental period, no cancellation fee will apply.
Cancellation between 30 and 7 days prior to arrival, the cancellation fee will be 30% of the rental amount.
Cancellation less than 7 days prior to arrival, the cancellation fee will be 100% of the rental amount.

This cancellation fee can be covered by a cancellation insurance policy to be taken out individually by the tenant. Whatever the reasons for the cancellation, the tenant must notify the owner by registered letter with acknowledgement of receipt, the date of receipt of this notice determining the rate to be applied. The Tenant who has not notified the owner will be required to pay the balance in full.

If a case of force majeure leads to the destruction of the house or to the impossibility of making the house available, all the sums paid will be reimbursed to the tenant, without him being able to claim any subsequent reimbursement. In the event of cancellation at the initiative of the owner, the latter will reimburse 100% of the sums collected. Any interrupted or shortened stay, or any service not consumed, shall not give rise to any refund. Even in the event of repatriation, it is the responsibility of the hirer to take out appropriate insurance.

Any modification of the stay requested in terms of dates, duration, number of persons must be submitted to the owner for validation. If no agreement is reached, the stay may be cancelled without any refund. No other compensation can be claimed.

VI. Capacity

The number of persons indicated for each accommodation corresponds to the maximum occupancy allowed, taking into account the equipment available. It may not be exceeded for safety and insurance reasons. The rental contract is drawn up for the maximum capacity indicated on it.

If the number of tenants exceeds the capacity, the owner may refuse additional persons.

Any modification or breach of contract will be considered at the client's initiative.

VII. Insurance

We will ask the tenant to check that he/she has holiday insurance and to send us a certificate of this at the latest 7 days before entering the premises. Failure to comply with this clause will result in the cancellation of the rental at the expense of the tenant (see cancellation section).

The tenant may take out cancellation insurance within 72 hours of signing the contract. It is valid from the day of the signature of the contract until the end of the rental period.

VIII. Security deposit

For all furnished rentals, a security deposit is required. This deposit can be sent to the owner with the balance, or paid on the day of arrival.

In the event of non-payment, we will not be able to accept the entry of the tenants. It is not cashed, except in the case of non-payment of charges and possible damage. It must be returned within 7 days of the end of the rental period.

The tenant undertakes to use the rented premises with care. The tenant will assume, in addition to the rental fees, any damage caused to the house, as well as the cost of replacing any lost, destroyed or damaged object, excess consumption of electricity, water, etc... The tenant is responsible for any damage that he or the persons accompanying him may cause intentionally or through negligence.

IX. Arrival and departure

The owner or his representative will receive the tenants for the arrival formalities. As a general rule, the arrival appointment will be made in the afternoon between 5 p.m. and 7 p.m., and unless otherwise specified, at the rental address. The Tenant must notify the owner of the approximate time of arrival. This notification is imperative if the arrival does not take place on the contracted date.

Late arrivals can be made independently, the tenant will find the keys of the rental in the secured key box at his disposal. The owner undertakes to be available by telephone at the time of entry into the premises or to appoint a trustworthy person.

If the Tenant does not show up for the scheduled appointment and has not informed the person in charge of reception of his/her absence, this will give rise to the collection of additional reception fees intended to compensate the staff. This fee is 50 euros including VAT. The tenant will lose all rights to the rental. In this case, the owner can immediately re-let the property on the best possible terms. In no case can the owner be held responsible for the delay of the tenants.

Departures must take place between 8 a.m. and 10 a.m., unless otherwise agreed. We insist on the respect of the agreed time, the cleaning staff intervening on very short deadlines, we ask the tenants to facilitate their task, as we asked the tenants who preceded.

The present rental having been granted only on a seasonal basis, the tenant undertakes to leave the premises on the date and time stipulated in the contract. As the Tenant's domicile is indicated as the address in the rental agreement, the Tenant is not entitled to sublet the premises.

X. Supplies

The rental is equipped with kitchen equipment, crockery, furniture and bedding. The quantity of this equipment is in relation to the number of persons provided for in the contract (garden furniture and swimming pool loungers are not necessarily the same number as the number of persons authorised to access the rental).

Sheets and household linen (towels, tea towels) are provided. Bathrobes or towels (one per person) are provided for all rentals with use of the spa or pool.

The premises will be handed over to the Hirer in a clean and tidy condition and the machines in working order.

The Tenant must refrain absolutely from throwing into the sinks, washbasins, showers, toilets, objects likely to obstruct and detergents (bleach) that could deteriorate the septic tank system, failing which he/she will be liable for the costs incurred for the restoration of these installations. The tenant must, before his departure, return all the furniture to the place where it was on his arrival.

XI. Internet access

The gîtes have an internet access by Wifi using a 4G internet box, the speed of 12 Mb corresponds to a domestic connection

The access is personal, free of charge, and limited to the wifi coverage area deployed by the internet box.

However, it is possible that network disturbances may prevent the internet connection from working properly. The owner accepts no responsibility in this respect.

The occupants of the accommodation undertake to use this connection under conditions that comply with French law. Thus, the tenant authorizes the owner to keep the personal information provided at the time of signing the rental agreement and to transmit it in case of dispute.

The owner is not in a position to guarantee the security of the network, moreover the responsibility of the tenant could be engaged in case of prejudicial activity.

XII. Pets

At the time of booking, the tenant is required to indicate if pets are to accompany him/her, a supplement of 30 € TTC will be requested, to be paid before the stay.

The animal must not create any noise nuisance day or night, the neighbours must not be disturbed by the presence of the animal, the animal must not cause any damage in the rental, either in the house or outside.

Pets are not allowed on the beds and sofas and on the floor.

Pets are strictly forbidden in the spa and in the pool.

Any evidence of a pet must be removed by the pet owner both inside and outside the accommodation. We reserve the right to charge and deduct from the security deposit any compensation for non-compliance with these conditions.

In the event of any disturbance or complaint from neighbours, the contract may be terminated without notice, including for non-compliance with these conditions. The owner cannot be held responsible for any nuisance caused by the tenants' pets.

XIII. The exterior

The outside areas are laid out in stone and gravel, maintaining the natural appearance of the site.

The owner cannot be held responsible for any falls or injuries.

Unenclosed land between the two gîtes of Bois des Combes.

The owner cannot be held responsible for any irregularities or lack of respect for the space allocated between the gîtes (noise at night, etc.)

XIV. Electric and hybrid vehicles

The gîtes are not equipped with a recharging infrastructure for hybrid or electric vehicles.

In order to recharge their vehicle, guests must use a single CRO 2-type E occasional charging cable (with safety device in case of overcurrent) connected to the domestic socket (2.3 kW - 10 A) located outside.

The Tenant must notify the Landlord in advance of the charging process and will be charged an additional fee for any charging cycle started. These charges will be invoiced to the Hirer after his or her stay at a rate of €50 per charge, including VAT. The owner reserves the right to charge additional costs for electricity consumption on presentation of the consumption statement to the hirer.

The Hirer certifies that the vehicle is in good working order and in conformity with the CRO occasional charging cable, its battery device and its associated and integrated charging system.

Any malfunction of the electrical installation during or following the recharging will be charged to the hirer.

The landlord shall not be liable for any damage to the vehicle during charging. The owner does not provide a charging cable.

NB: fast charging stations are available in the public car parks of Brantôme and at the Carrefour supermarket.

XV. Spa (Petite Maison)

The spa may not be emptied without the owner's agreement, and the tenant must never intervene personally in the treatment of the spa, automatic bromine treatment, and Ph regulation.

The owner undertakes to provide a safety system that complies with current legislation (rigid cover with 4-point locking system).

The spa is included in the rental price for any stay between April 1st and September 30th, outside this period the use of the spa is extra on request of the tenant for a minimum stay of 3 nights: 50 € TTC basic fee + 10 € TTC per day of stay. These costs must be paid on arrival by the tenant.

It is however the responsibility of the tenant to take all necessary precautions for the use of the spa, in particular if he/she is staying with young children, whom he/she must supervise.

The spa must be closed when not in use - it is forbidden to heat the water above 37 degrees.

The tenant acknowledges that he/she is not responsible for any accidents to him/herself, his/her family or guests. In case of disagreement with this clause, the owner asks you not to rent this house.

No compensation will be considered if the spa is unusable for a few days due to the quality of the water.

The signing of the hot tub liability waiver is mandatory before entering the property.

XVI. Swimming pool (La Grange)

The swimming pool is not heated and is therefore not open all year round. The opening period is from 1 May to 30 September (depending on weather conditions). Outside this period it is the responsibility of the tenant to check whether the pool is accessible. The owner cannot be held responsible for the temperature of the water.

The owner undertakes to have a safety system that complies with current legislation (safety cover to NF P90-308 standards) and that is in good working order.

The use of the swimming pool is included in the rental price for all stays between May 1st and September 30th. Outside this period, the use of the pool cannot be guaranteed by the owner. During the winter period, the pool will be covered and cannot be used.

No compensation or price reduction will be considered in the event of the pool being closed for any reason.

The maintenance of the pool and the salt treatment are carried out by an automatic system. However, if any anomaly is noted, the tenant must report it immediately to the owner. The owner is solely responsible for maintaining the quality of the water.

The cleaning robot must be taken out of the water when swimming and must be reconnected afterwards. The daily maintenance of the pool is the responsibility of the tenant during the entire stay (emptying the skimmer basket, using the broom and the net at disposal).

The tenant may not manipulate the pool machinery (water level, automatic salt treatment, and Ph regulation) without the written permission of the owner and will be solely responsible in case of failure. In case of problems, please contact the owner immediately. A technician intervenes each day of departure between 8 am and 12 pm, we thank you not to use the swimming pool the day of your departure after the intervention of this one.

The tenant is responsible for the supervision of the guests, as for the safety of the space that constitutes the swimming pool. Any water retention involves dangerous risks. Consequently, on arrival, the tenant must familiarise himself with the location and layout of the site, particularly if he is staying with young children, whom he must supervise. Before opening the pool for the first time during the stay, the owner asks the tenant to take note of the functioning of the safety system (both at the opening and at the closing) intended to prevent drowning accidents, it is consequently the responsibility of the tenant to activate the closing of the safety system as soon as the pool is no longer supervised. The pool must be closed when not in use.

No child should be left alone or unsupervised in the pool area and they should not be allowed to walk around the pool without an adult present. Never allow a young child to enter a pool alone, nor leave them alone or out of sight, even for a few moments. When swimming and around the pool, it is strongly recommended that young children be equipped with floating devices (adapted buoys, armbands, floatation suits, etc.) which are not provided by us.

The flat bottom of the pool and its shallow depth do not allow jumps and dives. No glass, porcelain or any other dangerous product may be used around the pool, plastic glasses are available for the tenant. Pets are strictly forbidden in the pool. It is strictly forbidden to walk on the pool's safety cover.

Bath towels (one per person) are provided to protect the deckchairs from cream residues or other, we thank you for reserving them for this use and not to leave them wet in the house.

The tenant acknowledges that he/she is not responsible for any accident to him/herself, his/her family or his/her guests. In case of disagreement with this clause, the owner asks the tenant not to rent this house.

The signature of the discharge of responsibility for the use of the swimming pool by the tenant is obligatory before entering the premises.

XVII. Obligations of the tenant

The tenant must behave as a "good father of the family" and ensure the good maintenance of the premises. Exceptional events (receptions, etc.) are subject to the prior written agreement of the owner. The premises must be left in a normal state of cleanliness on departure (washing and tidying up of the dishes, sheets and towels collected, barbecue cleaned, floors vacuumed, dustbins removed, etc.). It is forbidden to smoke inside the gîtes.

It is the responsibility of the hirer to take all necessary precautions for the use of the swimming pool, in particular if he/she is staying with young children, whom he/she must supervise. The hirer is responsible for the supervision of the guests, with regard to the safety of the swimming pool area.

A cleaning service is included in the rental price, which corresponds to a fixed price for tidying up. The provision of this service is therefore included for accommodation left in a normal state of use. We reserve the right to invoice and deduct from the security deposit the additional cleaning hours that would be caused by a situation that is clearly abusive in this respect.

Except with the prior written agreement of the owner, the number of beds provided for in the contract may not be exceeded, and the addition of extra beds is not permitted. Similarly, it is forbidden to erect tents in the garden or to park caravans in the garden. In the event of a breach of these rules, the owner may terminate the rental and apply a proportional compensation (in this case it will be deducted from the deposit).

XVIII. Complaints

Any complaints concerning the rented property must be made within 72 hours of entering the premises by registered letter with acknowledgement of receipt, addressed to Mme LANDAIS - la Berterie - 24340 Saint Félix de Bourdeilles. After this period, complaints cannot be taken into consideration.

These T&Cs are the property of Mme Landais Anémone